All purchases shipping to the United States are sent via USPS Priority Mail, unless other arrangements are made. They depart the studio fully insured and tracked to the address provided by the buyer either at credit card checkout or that on file with Paypal. Transit times are typically 1-3 business days, however, we make no guarantees for the USPS.
Signature delivery is available upon request, prior to purchase, the cost of which is the responsibility of the buyer.
For international shipments, the order will be sent via USPS First Class International fully insured. The ability to track the parcel varies among countries, so may not be available en route to you, but rest assured that your package is insured. This typically takes 2-3 weeks, but can take longer. A package is not considered lost until it has been inactive or undelivered 6 weeks from shipment. For Italy, it is 8 weeks.
The buyer is responsible for any applicable taxes, duties, or fees assessed to the shipment by their government.
In the event that your order does not meet with your satisfaction, I will honor returns when contacted within 7 days of receipt of your order. The returned item must be postmarked within 2 weeks of receipt, unless permission for a delayed return has been authorized. Refunds will not be granted until the item is returned to the studio, in the condition sent and original packaging. Return shipping is the responsibility of the buyer. It is highly recommended that returns be made with full insurance and tracking, as returned items lost in transit are not eligible for refund.
Returns will be issued in the method of payment in which they were received.
In matters of an incorrect size being ordered, blanket returns cannot be accepted. It is the buyer's responsibility to provide an accurate size, as it is the seller's responsibility to size accurately. However, it may be possible to size your piece for you after the fact, for a fee. Buyer would be responsible for the shipping each way.
Items that have been altered or worked on by anyone other than the seller are not eligible for return or exchange.
If you have any questions about the conditions laid out here, please feel free to get in touch via the contact form. I'm happy to answer and address any concerns.